FAQs

Getting Started FAQs

What are the permitted jurisdictions?

We accept businesses in most juristrictions upon successfully passing our verification process. During the onboarding process, you will be asked to provide relevant details which will give us the necessary information to determine your eligibility.
However some juristrictions are prohibited from opening an account with us, if that’s the case we won’t be able to open account for you.
You may also contact our support team with any questions regarding the requirements for your jurisdiction.



What are the permitted industries?

We accept businesses in most industries. During the onboarding process, you will be asked to provide details related to your industry, which will give us the necessary information to determine your eligibility.

You may also contact our support team with any questions regarding the requirements for your industry.

What accounts do you offer?

We offer 2 types of accounts: Individual and Corporate accounts.
Individual accounts:
Our Individual accounts are available in British pounds (GBP) and Euro (EUR).
Depending which country you live in, you may also be able to open an account in more than one currency. For example, you could have both a GBP and a EUR account.
Corporate accounts:
Our Cororate accounts are ideal for businesses of all sizes. To open a business account with us, all you need is a registered business address and your KYC documents.
Our Corporate accounts are available in British pounds (GBP), Euro (EUR) or Multicurrency (MCCY).

How do I add money to my account?

To add funds to your account, you will need to send funds from a different bank account to your Payine Bank account details that our support team has provided to you via email.

How can I open an account?

To open an account with us, please follow these steps:
1. Go to our website and click on Join .
2. You will need to choose your account type: Individual or Corporate.
3. To create your account, fill in all the information needed such as your Full name, Date of Birth, Email Address, and Address.
4. Depending on the account type you chose you will be asked to provide the relevant documents and fill in a questionnaire.

Once you provide all the relevant information, our onboarding team will check your information and get back to you within 48 hours.

How can I access my account?

To access your account please follow these steps:
1. Go to our website and click on Log in.
2. Copy paste your login credentials (email and password) sent to you via email by our support team.
3. Click on Sign In

You may also contact our support team if you are facing any issues with login into your account.

Where can I find my account details?

Once you sucessfully pass the onboarding process, our support team will send you an email with your banking letter details. This letter is to be saved on your records for future reference.
Additionally you can see your IBAN number in your interface under the Accounts tab.

General FAQs

What is a digital wallet?

A digital wallet, also known as an e-wallet or mobile wallet, is a software application that allows users to store and manage their payment information securely on their mobile device or computer. With a digital wallet, users can securely store and manage various payment methods, such as credit and debit cards, bank account information, and digital currencies.

They can also use their digital wallet to make payments online or in-store, send money to other users, and receive payments from others. Digital wallets use encryption technology and other security measures to protect user information and prevent unauthorized access.

They can also help simplify the checkout process for users by allowing them to quickly and easily complete transactions with just a few clicks or taps. Digital wallets are becoming increasingly popular as more people shift to digital payments and mobile commerce.

With Payine, you can store multiple currencies in your digital wallet and make payments or money transfers with just a few clicks.

What is the best payment processor for small businesses, medium-sized and large businesses?

Payine is the perfect payment processor for not only small businesses but businesses of all sizes, providing you with a secure and cost-effective way to manage your finances. With Payine, you can accept payments from customers in multiple currencies, and our low transaction fees make it one of the cheapest ways to send money.

What are the different payment methods and payment options for small businesses?

There are several different payment methods and payment options available for small businesses, depending on the nature of the business and the preferences of its customers. When selecting payment methods and options for your small business, it is important to consider the costs, convenience, and security of each option. You should also consider the preferences of your customers and what options are most likely to appeal to them. Payine offers a range of payment methods for businesses of any size, including credit cards, bank transfers, e-wallets, and other alternative payment methods. We also offer faster payments, allowing you to transfer funds almost instantly.

What are the best online payment systems?

The best online payment systems or payment methods are those that are secure, affordable, and easy to use, such as credit cards, e-wallets, and bank transfers. Needless to say, the best online payment methods depend also on your business needs and preferences, as well as the payment methods and currencies your customers prefer to use. Payine offers a range of payment options, including credit cards, bank transfers, e-wallets, and other alternative payment methods. We also offer faster payments, allowing you to transfer funds almost instantly.

What is an international payment gateway?

An international payment gateway is an online service that allows businesses to accept payments from customers in different countries and currencies. It acts as a bridge between the business’s website or online store and the payment processor, facilitating the secure transmission of payment information and authorization of transactions. International payment gateways can support various payment methods, including credit and debit cards, digital wallets, and bank transfers, and can accept payments in multiple currencies. They may also offer additional features such as fraud detection and prevention, chargeback management, and currency conversion services. Using an international payment gateway can help businesses expand their customer base by accepting payments from customers in different countries, while also providing a secure and streamlined checkout experience. It can also help businesses avoid the complexities and costs associated with managing multiple payment processors or setting up individual merchant accounts in different countries. An international payment gateway is a secure and convenient way to accept payments from customers around the world. With Payine, you can securely accept payments from customers in multiple currencies, and our low transaction fees make it one of the most cost-effective ways to receive payments.

What features do the best payment systems for small businesses have?

Payment systems are a set of mechanisms that facilitate the transfer of money between individuals or businesses. These systems can include cash, checks, credit cards, electronic funds transfers, and other methods of payment. Here are the features the best payment systems for small, medium and large businesses should have:
Security: They use advanced security measures to protect users’ sensitive financial information.
Convenience: They offer multiple payment options and are user-friendly, making transactions quick and easy.
Speed: They process payments quickly, reducing the time it takes for funds to be transferred.
Reliability: They have a high level of uptime and reliability, ensuring that payments can be processed without interruption.
Cost-effectiveness: They have reasonable transaction fees, making them cost-effective for both consumers and businesses.
Integration: They can integrate with other systems and platforms, making it easy to manage payments and financial data.
Scalability: They can handle large volumes of transactions without compromising performance or security.
International compatibility: They support international payments and can handle different currencies, making them suitable for global transactions.
Payine offers all of the above very important features and is designed for businesses of any size.

What is a small business payment processor?

A small business payment processor is a company that enables small businesses to accept electronic payments from their customers. Payment processors act as intermediaries between businesses and financial institutions to process transactions and transfer funds. They provide a range of payment options, including credit and debit cards, digital wallets, and other electronic payment methods. Small business payment processors offer features such as payment processing, payment gateway, fraud prevention, and reporting tools. Payine offers business payment processors for businesses of any size. Our payment processors are designed to help businesses, manage their finances efficiently, increase their revenue, and improve the overall customer experience.

What is an e-commerce payment system?

An e-commerce payment system is a digital platform that enables the buying and selling of goods and services over the internet. E-commerce payment systems are designed to facilitate secure and efficient electronic transactions between buyers and sellers. These payment systems allow customers to make online payments using a variety of payment methods, such as credit and debit cards, digital wallets, bank transfers, and other electronic payment options. E-commerce payment systems also provide features such as payment processing, fraud detection and prevention, and reporting tools. Payine offers highly innovative and easy to use e-commerce payment systems, which are essential for online businesses as they provide a secure and reliable way to accept payments from customers in many different countries.

What is the electronic payment process?

The electronic payment process refers to the transfer of funds between two parties through electronic means, such as the internet or mobile devices. The process typically involves a payment sender initiating a payment request through a digital platform, such as a mobile app or website, and the payment receiver receiving the payment in their account. The electronic payment process usually involves several stages, including authorization, authentication, and settlement of the transaction. Payment processors or banks may act as intermediaries in this process to ensure the security and validity of the transaction. The electronic payment process is used for a wide range of financial transactions, such as online purchases, bill payments, and person-to-person transfers. Electronic payment methods include credit and debit cards, digital wallets, bank transfers, and other forms of electronic payments.

How do I accept credit cards?

To accept credit cards, you will need to set up a merchant account with a payment processor or a financial institution that accepts credit card payments. Payine makes it easy to accept credit cards online. All you need to do is link your account to your bank account or credit card, and you’ll be able to accept payments from customers with just a few clicks.

What is a multi-currency bank account?

A multi-currency bank account is a type of bank account that allows you to hold and manage multiple currencies in a single account. This means that you can send and receive payments in different currencies without having to open separate bank accounts for each currency. With a multi-currency bank account, you can convert your funds from one currency to another, which can be useful if you frequently deal with international clients or suppliers. This can help you avoid currency conversion fees and make it easier to manage your finances across multiple countries and currencies. Multi-currency bank accounts may be offered by traditional banks, as well as digital banks and fintech companies. Some multi-currency accounts may also come with additional features such as international money transfers, currency exchange services, and payment processing.

Can I open a multi-currency bank account with Payine?

Yes, you can open a multi-currency bank account with Payine and manage your funds in multiple currencies. With Payine you can get your SWIFT business Multi Currencies bank account to convert and send in 12 different currencies GBP, USD, EUR, PLN, NOK, SEK, DKK, CHF, CZK, HUF, RON, HRK. You can also use your account to make instant local payments via the UK Faster Payments network: Bacs, CHAPS and FasterPayments.

What are faster payments?

Faster payments are electronic payment systems that allow for near-instantaneous transfer of funds between bank accounts in the UK. They are designed to provide a quick and efficient way to transfer money, allowing users to make and receive payments quickly, securely, and conveniently. Faster payment are often used for online payments, bill payments, and other types of financial transactions.

How do I accept credit card payments?

Payine makes it easy to accept credit card payments online. All you need to do is to open a merchant account with us which will allow you to collect payments online. We also provide international payment gateways, allowing you scale your business globally which is a huge advantage in today’s internet era.

What are online payment systems?

Online payment systems are electronic platforms that allow individuals and businesses to transfer money over the internet. They provide a convenient and secure way to make and receive payments, without the need for cash or physical checks. Online payment systems can include services such as digital wallets, credit and debit cards, bank transfers, and other electronic payment methods. They are often used for online shopping, bill payments, and other types of financial transactions.

What is the cheapest way to send money?

The cheapest way to send money can vary depending on several factors such as the countries involved, the amount of money being sent, and the method of transfer. Payine offers low-cost and competitive fees for transferring money online, making it an affordable option for sending money.

What are alternative payment methods?

Payine offers a wide range of alternative payment methods. These refer to any non-traditional payment options that are not cash or card payments. These payment methods are becoming increasingly popular, especially in the e-commerce industry, as they offer convenience and flexibility to customers. Alternative payment methods include digital wallets, mobile payment apps, cryptocurrencies, bank transfers, direct debit, and more. Some examples of alternative payment methods are PayPal, Apple Pay, Google Wallet, Bitcoin, and many more. Alternative payment methods are often used to complement or replace traditional payment options, as they provide additional security, ease of use, and cost-effectiveness.

What is an international payment gateway?

An international payment gateway is an electronic platform that enables businesses to accept payments from customers in different countries and currencies. International payment gateways provide a secure and convenient way to accept international payments, including credit and debit cards, bank transfers, and other electronic payment methods. These payment gateways typically offer features such as multi-currency support, fraud detection and prevention, and compliance with local regulations. International payment gateways also help businesses manage the complexities of cross-border payments, such as exchange rates and international banking fees. Payine offers very affordable payment gateways which are essential for businesses that operate in a global marketplace, as they provide a reliable and efficient way to accept payments from customers all over the world.

What are the best small business payment options?

Small business payment options include a range of payment processing services designed specifically for businesses. They include services like online payment systems, multi-currency bank accounts, and international payment gateways. Payine offers a wide selection of payment options for businesses of any size.

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